Contact us
Email pivotmasterapps@gmail.com. To get a useful answer on the first reply, include:
- Your phone model and Android version
- The app version (Settings › About › App version)
- What you did, what you expected, and what happened instead
- A screenshot, if it is something you can see
We usually reply within two working days.
Subscription help
I paid but the app still shows ads or locked features
Open the app, go to Settings and use Restore purchases. Make sure you are signed into Google Play with the same account you bought with. If it still does not unlock, email us with the Google Play order number from your receipt.
How do I cancel?
In the Play Store: your profile picture › Payments & subscriptions › Subscriptions › Haven VPN › Cancel subscription. You keep premium until the end of the period you already paid for. Uninstalling the app does not cancel it.
I want a refund
Refunds are issued by Google Play, not by us. Request one at play.google.com/store/account/orderhistory within 48 hours of purchase, or email us and we will ask Google on your behalf.
Common questions
Do you keep logs?
No activity logs. While you are connected, the server keeps only your device's anonymous VPN key, its purchase ID and the time your session ends, so it can route your traffic. Those are deleted when the session ends.
Is the free version really free?
Yes. Free sessions last 60 minutes on the free locations, at up to 20 Mbit/s with a fair-use data allowance per session; reconnect for another session. Pro removes the limits and unlocks every location in 19 countries.
Does Haven block ads in other apps?
No. The VPN never shows, blocks or changes ads in other apps. Shield blocks known malware and phishing sites only.
How do I cancel?
Open Google Play → Profile → Payments & subscriptions → Subscriptions → Haven VPN → Cancel.
Privacy and your data
See the privacy policy for what the app collects, and delete your account to remove everything stored with it.