Contact us
Email pivotmasterapps@gmail.com. To get a useful answer on the first reply, include:
- Your phone model and Android version
- The app version (Settings › About › App version)
- What you did, what you expected, and what happened instead
- A screenshot, if it is something you can see
We usually reply within two working days.
Subscription help
I paid but the app still shows ads or locked features
Open the app, go to Settings and use Restore purchases. Make sure you are signed into Google Play with the same account you bought with. If it still does not unlock, email us with the Google Play order number from your receipt.
How do I cancel?
In the Play Store: your profile picture › Payments & subscriptions › Subscriptions › App Lock: Fingerprint & PIN › Cancel subscription. You keep premium until the end of the period you already paid for. Uninstalling the app does not cancel it.
I want a refund
Refunds are issued by Google Play, not by us. Request one at play.google.com/store/account/orderhistory within 48 hours of purchase, or email us and we will ask Google on your behalf.
Common questions
Why does App Lock need usage access?
Android only tells an app which app is in front if you allow usage access. App Lock reads it on the phone, a few times a second while the screen is on, only to know when a locked app opens. It is never uploaded.
Why does it need to display over other apps?
So the lock screen can appear on top of the app you just opened. Without it the locked app would open freely.
I forgot my PIN. What now?
The PIN cannot be recovered, by design. Open your phone's Settings, then Apps, App Lock, Storage, and tap Clear data. That removes every lock and you can set a new PIN.
Can App Lock see my fingerprint?
No. Android checks your fingerprint in its secure hardware and only tells App Lock whether it matched.
Does it slow my phone down or drain the battery?
It checks which app is in front only while the screen is on, and stops completely when the screen is off.
Why is there a notification?
Android requires a visible notification for any app that keeps working in the background. It shows how many apps are protected; you can hide it in the notification settings.
Privacy and your data
See the privacy policy for what the app collects, and delete your account to remove everything stored with it.